Simon started undertaking domestic works for builders that he already knew. These contacts were impressed with both his workmanship and how he dealt with clients, these contacts began referring him to larger more commercial contacts.
Due to the recession, all domestic work for Phaseline’s original clients had dried up but in anticipation of this Simon had made a conscious effort to migrate towards commercial work. By now Phaseline had a small number of commercial clients supplying them with contracts.
The team had also grown now employing two additional electricians, an apprentice and an administrator.
By early 2010, Phaseline had started to become a small Company and keen on understanding how a company should operate and run, Simon employed a business coach.
Understanding cashflow, forcasting, budgets, targets and contracts this helped him develop the company more, invest in more training for his team and push into a larger market.
By now Simon was officially off the tools, and with four engineers coming and going and two part time admin staff it was time to move from his converted garage/office at home and move to a rented office with stores.
Phaseline moved to rented offices just off the Sheffield Parkway and began investing in an IT infrastructure that will allow for the intended growth.
A little over twelve months had passed, the sizes of projects had grown and Simon needed experienced help with the projects that now needed estimating. By recommendation he was introduced to Andy Goddard of the former Williams Electrical Ltd, one of the largest electrical contractors in Sheffield.
At the same time Phaseline moved to a larger premises near Attercliffe bought by Simon and his business partner in another venture. This now secured a permanent office which would allow for further expansion when required but also allowed Simon the extra room to meet clients and conduct office based training for the team.
It was this year that they also completed their biggest project to date completing a hotel refurbishment in Birmingham.
Year on year turnover increases and infrastructure, training and systems with it. Clients and projects are getting bigger but we're still looking after the smaller companies that helped get us here with the same level of service.
Lee who been with me from the start and continually shown commitment as well as a desire to learn moved into the role as Contracts Manager. Over the years he's gone from apprentice to Approved Electrician to Charge Hand completing his SSSTS and proving his ability to manage small and large projects alike. Standing in for Simon during holidays and dealing more and more with clients on a daily basis his professionalism, competence and understanding of the position leaps forwards in bounds.
Lee now manages effectively multiple large and small jobs simultaneously and handles the inherent pressures like a seasoned veteran.
John finally moves over to the 'Dark Side'. Having been a Branch Manager at Eyre & Elliston, Leeds and a Store Manager at Edmundsons Doncaster, he decides he'd rather try his hand at the other side of the counter and get involved in the contracting side.
John now handles all our procurement and negotiations with suppliers as well as expanding his field of expertise by successfully completing his IOSH course. Now his responsibilities also include the proactive maintenance of the Phaseline fleet and staff H&S training.
So far so good! Three months in and we're already exceeding our targets. Three new clients picked up in the last twelve months and already fantastic working relationships being formed.
Here's to a great year.
Once again, and for the final time, we're on the move. Moorwood House has been a good home for the last three years but now we need a property which suites the new needs of Phaseline both now and for the future. Universal House is our new home which while only a few miles away from Moorwood House offers better parking and more office space allowing us to operate and grow how we want to.
In addition, due to unfortunate circumstances we've had to say goodbye to John. He's done a excellent job for the last few years and are sad to see him go but in the same breath say hello to Alison who will be replacing him. Alison has several years experience purchasing for NG Baileys. I'm sure she'll teach us a thing or two!
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